Returns & Exchanges
At Skinstitut, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a 30-day return policy for items purchased directly through our online store.
Check Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days to qualify for a full refund or exchange.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization number and shipping instructions.
Pack Your Items
Securely package the products to prevent damage during transit and include your Return Authorization form inside the parcel.
Ship and Track
Send your return back to our warehouse using a trackable shipping method; once received and inspected, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing